Frequently asked questions

The Connected Home team works daily to improve the quality of our product and wants Smart Home users to have as few questions as possible. Please see the list of frequently asked questions to help you learn more about the  Smart Home system by the company Connected Home.If you have any questions, we will be glad to advise you and help you solve them.

On which devices I can install the Connected Home app?

All Android and iOS devices support the Connected Home app.

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How do I install the Connected Home app?

You can download the Connected Home app from the App Store and/or Google Play.

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How do I register?

To register in the application, you must:

  1. Make sure your device and Connected Home are connected to the same Wi-Fi network,
  2. Launch the Connected Home mobile application and go through authorization:

  3. In the next window, You need to find your Smart Home by clicking on the “Search Home” button:
     
  4. Next, You get access to the Smart Home Connected Home. Good luck!

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How to update the mobile app?

The Connected Home app updates automatically. When a new version appears in the Play Market/App Store, You will receive a notification.

In case You learned about the release of a new version, but did not receive a notification, You can update it by going to the Play Market/App Store. 

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How do I know which version of the app I have installed?

You can find out your application version:

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Not receiving push notifications?

The Connected Home app is automatically configured to receive push notifications on any device. If You are not receiving push notifications, you should check your device's notification settings.

For iOS:

  1. Go to your phone settings,
  2.  Open the Notifications tab,
  3. Find the Connected Home app,
  4. Set the following settings (Connected Home recommendation):

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What should I do if the app do not work properly?
  1. Check the availability of the Internet,
  2. Check if the device is connected to a Wi-Fi network,
  3. Update the Connected Home app (need to exit and re-enter the app),
  4. If points 1, 2, 3 did not solve the problem, contact the technical support service.
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Can multiple people control the Connected Home app at the same time? If yes, how much?

Up to 12 people can use the Connected Home app at the same time.

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Is the Connected Home app different for wired and wireless solution?

No. Connected Home is a single application for both wired and wireless solutions. If You have several apartments with different types of Smart Home installation from the Connected Home company, then You will manage them in one application.

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What notifications will I receive?

Depending on the set of installed devices, You will receive a number of the following notifications:

  • Water leak notifications,
  • Smoke notifications,
  • Guard Mode Notifications,
  • Other notifications depending on the set of installed devices.


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How can I contact to technical support?

You can contact Connected Home technical support:

  • via the Connected Home app:

  • by phone number: +7 771 072 44 37* (preferred method of contact is WhatsApp messenger).

Our support team will advise You on your issue online, and if necessary, a service engineer will be sent to you.

Please take into account the work schedule of the technical support service: from 9:00 to 18:00 Monday - Saturday.

*please note that the mobile operator is Beeline


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When purchasing additional devices, are these devices added to an existing account in the application?

If the device was purchased from the official Connected Home sales department, then it will automatically appear in your application.  

If You purchased the device yourself, You can contact technical support for advice on integrating it into the Connected Home system.


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Can Aqua Stop (water stop valve) be installed after repair?

Installing this option involves laying a cable line, which is not possible with a completed repair.

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